![]() ![]() ![]() To sign up to our breaking email alerts click hereĪ company spokesperson said that it apologised for the problem but gave no indication of why the outage began or how long it might take to fix. Any problems can often lead people to start using competitors instead, he said, and noted that it can take “months” to win back trust and get people back on Facebook’s platforms – if they come back at all. In a leaked transcript published in The Verge in 2019, chief executive Mark Zuckerberg noted that such outages are a “big deal”. In 2019, for instance, it suffered its biggest outage in years – and said only that it had “triggered an issue” during “routine maintenance operations”. The company is often cryptic about the causes of any issues, and does not tend to explain them even after they are fixed. Facebook’s outages happen relatively rarely but tend to be vast in their impact, not least because they affect three of the world’s biggest apps.
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